Choose your region on SothinkMedia.com:

United States 日本 Deutschland 台灣

●●●

More language support is on the way !

FAQ

Top-5 Most Viewed

Browse by Categories

General FAQ

Sales FAQ

DVD Copy FAQ

DVD Ripper FAQ

DVD Creator FAQ

Video Converter FAQ

Blu-ray Copy FAQ

Blu-ray Ripper FAQ

Blu-ray Creator FAQ

Blu-ray to DVD Converter FAQ

Is it possible to change the writable media size of the blank Blu-ray media?

Sure, it is possible. To do that, go to Common Settings>Drives>Blu-ray Write>Writable Media (BD50/BD25) Size, and then change the size there for BD50 and BD25. That said, this is not recommended, because the default size is always the best option as far as safety is concerned.

How to fix the “The media inserted is not writable” error?

This error, at the largest extent, is caused by the incompatibility problem between the drive and the blank media. We suggest that you try another brand of media, or update your writer’s firmware to see if that addresses the problem. Please stay away from crap blank media.

How to fix the "task_1 Error=700" error?

This error indicates that a Blu-ray folder is copied to another folder without any compression engaged, which is meaningless to Sothink Blu-ray Copy. You can switch the output target to ISO or burn the folder onto blank Blu-ray disc.

How to fix the "task_1 Error=1000" error?

When confronted with this error, our developers will need your log files for troubleshooting. Please send them via E-mail at support@sothinkmedia.com, in the meantime, you can also try to use the Full Disc mode to make your backup, which will possibly bypass the same error, according to our practice.

How long will it take to copy or shrink a Blu-ray disc?

Well. It all depends. Normally, the copy process could cost you 45 to 90 minutes, while if compression gets involved, then it could be 60 to 150 minutes. There are many factors, like the overall PC configurations, the source disc size, copy mode, output size, etc, could affect the real time cost in a single copy or compress task. If you really want to speed that up, there is an extra option, you can activate the hardware acceleration or the Lightning-Recoding at Common Settings>General>AV Codec.

Why the CUDA acceleration does not work?

In this case, you can try to disable the PhysX settings at the NVIDIA Control Panel, as PhysX might potentially slow down the speed.

Is a 3rd party driver necessary for accessing Blu-rays?

Not necessarily. Sothink Blu-ray products have a built-in UDF 2.50 parser to read Blu-rays. So, a 3rd party deriver is completely unnecessary.

Is there a way to save disc space is case of compression?

Yes, there is. At the Advanced Settings panel, you will see the options to Remove HD Audio and Convert DTS/LPCM Audio to AC3. By doing either of these, you can significantly reduce the data size.

Can I set the default output size as BD25?

Nope, there is no such a setting. You will have to set it manually at the lower right part of the main interface every time you copy a disc.

Does Sothink Blu-ray Copy handle 3D Blu-ay titles?

Sure. It offers users 3 options to back up 3D Blu-ray titles.

Option 1 – with Full Disc mode, copy Blu-ray 3D title to native 3D, or convert into Side By Side 3D;

Option 2 – with Main Movie mode, copy Blu-ray 3D title to native 3D, or convert into Side By Side 3D;

Option 3 – with Clone mode, copy Blu-ray 3D title in a 1:1 bit-to-bit manner, and preserve the original 3D format.

backbtn
Activate serial number