FAQ

Q: What is HD video? What are HD formats?

A: HD video means High Definition video. High Definition Video format is being described as HD format. High-definition (HD) video generally refers to any video system of higher resolution than standard-definition (SD) video, most commonly at display resolutions of 1280×720 (720p) or 1920×1080 (1080i or 1080p). MPEG - 2 and MPEG - 4 are such compressed formats, for normal quality recordings. TS, TP, TRP, M2TS, MTS and so on belong to HD format.

 

Q: What input formats does Sothink HD Video Converter support?

A: Sothink HD Video Converter supports almost all video (including high definition video and standard video) and audio formats, like AVI, WMV, MP4, FLV, MPEG, MTS, M2TS (AVCHD H.264), TS (MPEG-2), HD MKV (H.264, MPEG-2 HD), HD WMV (VC-1), HD MOV (H.264, MPEG-4), and MP3, M4A, AAC, WMA, OGG.

For completed formats list, please click here >>

 

Q: Can I just convert a part of video content? If so, how?

A: Surely. Just select the video you have added into the program, go to "Edit" - > "Trim" function, then you can drag the left/right slider to set start/end time of the HD video clip desired.

For more details about Trim, please click here >>

 

Q: How can I get the right and suitable HD video's conversion resolution for my HD player?

A: Sothink HD Video Converter pre-set various target profiles to meet different HD videos' needs and output files could be fully compatible with all HD devices like PS3, XBOX 360 and Apple TV. Just go to select one profile in the program and you will definitely get the right and suitable resolution for your HD video. And besides the pre-set profiles, you may also customize the video properties according to your HD player by your own. Anyway, Sothink HD Video Converter absolutely can offer you the perfect HD conversion resolution.

For more details about Profile, please click here >>

 

Q: I saved the converted video on my USB disk, which was connected with PS3 later, and I failed to play the videos on PS3, why?

A: To play the output video files on PS3 from a USB disk, please first format the disk using FAT32 file system (NTFS file system is not supported by PS3), and then create a folder named "VIDEO" on the root of the disk and copy all the output video files to the folder. Follow these steps and you will succeed.

 

Q: How to know I'm using the latest version? And how to update?

A: Sothink HD Video Converter supports automatically checking for update and the time interval of checking is able to be set by yourself. Besides that, Sothink also allows you directly checking for updates. Click Help in the Menu and select "Check for Updates" from the pop-up list. And then you will link to check the update information on Sothink website.

For more details, please click here >>

 

Q: What information should I offer you to solve my problem?

A: As to asap to find out the problem you met, you are suggested to describe all the details about the problem and inform us what your system configuration is, how you operated and what error occurred as well. If possible, you'd better send us your files for investigation. 

For support address, please click here >>

 

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