Order Help
Registration FAQ
- How can I get the registration key after I purchase it?
- How to register Sothink Products?
- What’s the difference of Registered and Unregistered version of your software?
- Is the registration key still valid for upgrade versions?
- Can I use the same registration key for different computers?
- How can I contact your customer service?
- What should I do if I lost my product?
- How to get a registration key after purchase?
Payment FAQ
- What payment methods can I use to buy Sothink products?
- What's 2Checkout and how to orders via 2Checkout?
- What currencies do you accept?
- What's PayPal and how to order via PayPal?
Registration FAQ
1. How can I get the registration key after I purchase it?
Usually you will get the registration information within 24 hours via email after your payment is processed completely. If you haven’t received your key 24 hours after the payment is completed, please please submit a ticket here to ask for the key.
2. How to register Sothink software products?
You can follow these following steps to register Sothink software products:
Step 1: Download the software from our web site and install it.
Step 2: Launch the program and you will see such a dialog.
Step 3: Click "Buy Now" to go to the purchase page and select a pay mode. After your payment has been processed, you will get your "Registration key" instantly.
Step 4: Click "Enter Key", then correctly input your registration name and registration key.
3. What’s the difference of Registered and Unregistered version of your software?
Generally speaking, there is no function difference between both versions. There do exist restrictions for only a few products; you can refer to the very product page to see the difference. The unregistered version is for evaluation purpose only. And it is limited to be used in 15 ~ 30 days since the installation of the program. When the evaluation period expires, you can not use the program any longer. To know more limitations of unregistered version for different software, please go to see different products’ webpage.
4. Is the registration key still valid for upgrade versions?
Yes, the key is still valid for MINOR upgrade versions. Normally, only for MAJOR upgrade do you need to pay to get a new valid key to unlock the latest version.
5. Can I use the same registration key for different computers?
The registration key is unique for each computer. If you own a single license of the software, you can not use the same registration key for different computers.
6. How can I contact your customer service?
You can use three ways to contact us:
- Submit a Ticket (Recommended):
Your submitted messages will be forwarded to the responsible department via our customer service unit and answered as quickly as possible. - Call us or leave a phone message: +86(27)67848991
- Live Chat
Online from 9:00 a.m. to 5:30 p.m.(GMT +8:00) in business days.
Currently we offer the support service in English and Chinese languages. For customers in other languages, please firstly help us understand your meanings in English or Chinese thus we could help you in deed.
7. What should I do if I lost my product?
Please submit your request though our ticket-submitting online system with the information as descriptive as much. We will confirm your order in database according to the information you submitted and then send you the application registration information to help you get back your software.
8. How to get a registration key after purchase?
Please view the detailed instructions here >>
Payment FAQ
Q1: What payment methods can I use to buy Sothink products?
We recommend that you adopt 2Checkout or PayPal as sales service to purchase your desired Sothink Media Products. We accept payment by Credit Card including Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MaterCard log etc, Online checks, offline orders by telephone, fax or mail.
Q2: What’s 2CO and how to order via 2CO?
2Checkout.com, Inc. (2CO) is the online distribution center for over 300,000 tangible or digital products and services. Established in 1999 and headquartered in Columbus, Ohio, 2CO provides turnkey e-commerce solutions to thousands of business customers around the world. 2CO's proprietary technology supports back-office functions including financial reporting, tracking, fraud prevention, affiliate tracking, customer service and sales tracking.
Customers using our services to place their order will input their billing information on our secure payment page; all orders must be placed online by the customer. 2CO accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo.
2CO requires buyers to enter their orders and payment information themselves using the online interface.
This requirement does not restrict you to internet-based sales, however.
Accepting orders by telephone, facsimile or mail is acceptable as long as the payment portion of the process is done online.
You can easily send an email to customers containing the order details, along with a link, so the customer can enter their payment information.
For more information about 2CO, please check here:
https://support.2co.com/deskpro/faq.php
Q3: What currencies do you accept?
We provide a new multi currency service that enhances the online shopping experience for global customers. This service allows international customers to shop in a variety of currencies, in addition to USD, knowing the final charge of their purchase in their local currency.
Currently we offer the ability to bill customers in the following currencies:
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Swiss Franc (CHF)
- Danish Krone (DKK)
- Euro (EUR)
- British Pound (GBP)
- Hong Kong Dollar (HKD)
- Japanese Yen (JPY)
- Norwegian Krone (NOK)
- New Zealand Dollar (NZD)
- Swedish Krona (SEK)
- U.S. Dollar (USD)
Q4: What's PayPal and how to order via PayPal?
About PayPal:
PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
Purchase via PayPal:
Please view the step-by-step order instruction>>
Note: Currently all the PayPal payments have to be processed manually and are not processed on weekends. We are sorry for the delay caused by it.
If you have questions about your orders, payments, or delivery, please visit PayPal's Help Center.
If you could not find the answer to your question here, please feel free to contact us via our ticket-submitting online system with the information as descriptive as much, and our support team will give you a reply promptly.
To better serve you, please pay attention to the note below:
If you did not get prompt replies from our support team, here are the most common reasons:
- Your e-mail server is unavailable or reports errors while receiving the e-mail. It is possible that this e-mail will be delivered later; usually the delivery is re-tried at 4 hours intervals, for a few days.
- Your e-mail box is full, so our replies can't be delivered to you.
- You are using some kind of spam protection, and our reply email has been rejected for some reason. You can add support@sothink.com to your trusted e-mail addresses to solve this problem.
If all above solutions do not help, you can try other method to contact support team as soon as possible.