Order Help

    Registration FAQ

  1. How can I get the registration key after I purchase it?
  2. How to register Sothink Products?
  3. What’s the difference of Registered and Unregistered version of your software?
  4. Is the registration key still valid for upgrade versions?
  5. Can I use the same registration key for different computers?
  6. How can I contact your customer service?
  7. What should I do if I lost my product?
  8. How to get a registration key after purchase?
  9. What can I do if I could not get in contact with Customer Support via email?

    

    Payment FAQ

  1. What payment methods can I use to buy Sothink products?
  2. What's avangate and how to order via Avangate?
  3. What currencies do you accept?
  4. How to use the coupon information in my order?
Registration FAQ

1. How can I get the registration key after I purchase it?

Usually you will get the registration information within 24 hours via email after your payment is processed completely. If you haven’t received your key 24 hours after the payment is completed, please submit a support request here to ask for the key.

Top>>

2. How to register Sothink software products?

You can follow these following steps to register Sothink software products:
Step 1: Download the software from our web site and install it.
Step 2: Launch the program and you will see such a dialog.

Step 3: Click "Buy Now" to go to the purchase page and select a pay mode. After your payment has been processed, you will get your "Registration key" instantly.
Step 4: Click "Enter Key", then correctly input your registration name and registration key.

Top>>

3. What’s the difference of Registered and Unregistered version of your software?

Generally speaking, there is no function difference between both versions. There do exist restrictions for only a few products; you can refer to the very product page to see the difference. The unregistered version is for evaluation purpose only. And it is limited to be used in 15 ~ 30 days since the installation of the program. When the evaluation period expires, you can not use the program any longer. To know more limitations of unregistered version for different software, please go to see different products’ webpage.

Top>>

4. Is the registration key still valid for upgrade versions?

Yes, the key is still valid for MINOR upgrade versions. Normally, only for MAJOR upgrade do you need to pay to get a new valid key to unlock the latest version.

Top>>

5. Can I use the same registration key for different computers?

The registration key is unique for each computer. If you own a single license of the software, you can not use the same registration key for different computers.

Top>>

6. How can I contact your customer service?

You can use three ways to contact us:

  • Submit Support Requests (Recommended):
    Your submitted messages will be forwarded to the responsible department via our customer service unit and answered as quickly as possible.
  • Call us or leave a phone message: +86(27)67848991

Top>>

7. What should I do if I lost my product?

You could retrieve your registration information online at http://www.sothinkmedia.com/support/regcode/regcode.php. If you cannot retrieve your registration information online, please submit your request through our Online Submission System with the information as descriptive as possible. We will confirm your order in database according to the information you submitted and then send you the application registration information to help you get back your software.

Top>>

8. How to get a registration key after purchase?

Please view the detailed instructions here >>

Top>>

9. What can I do if I could not get in contact with Customer Support via email?

If you failed to contact Customer Support via email, the most common reason is your spam filter is blocking the e-mail.
Please check your bulk or junk folders for the email and try adding support@sothinkmedia.com to your trusted e-mail senders list.

You may also telephone us via +86 27 67848991 (Our Office hours: 9:00 a.m. ~ 5:00 p.m. (GMT+8:00), feel free to leave us messages during non office hours)

Top>>

Payment FAQ

Q1: What payment methods can I use to buy Sothink products?

We recommend that you adopt Avangate as sales service to purchase your desired Sothink Media Products. Depending on the products you want to purchase, Avangate can offer the following payment methods: Credit/debit card (Visa, MasterCard, DinersClub, American Express and JCB), Paypal, Bank transfer (Wire/ACH transfer), Fax, Vendor 2 Vendor, Direct debit, Purchase order.

Top>>

What's avangate and how to order via Avangate?

Avangate is an eCommerce platform for electronic software registration, providing all the tools and expertise you need to accept payments online, optimize the online software sales process, increase your website visibility on the Internet. Founded in 2005 and headquartered in Amstelveen, The Netherlands, Avangate is an e-commerce distribution software provider.

At this time, Avangate accepts credit/debit cards such as: Visa, Visa Electron, MasterCard, Maestro, American Express, DinersClub and JCB, issued in any currency.

If you want to purchase a product, just select it and click "Checkout" and then follow the online instructions given on the checkout page to input your detailed information such as the billing address, card information, etc.

After placing the order you will receive an immediate order confirmation along with an all order's information, via email. License information is delivered via email at the specified delivery email address in separate emails along with special instructions on how to use it.

For more information about Avangate, please check here: https://secure.avangate.com/support/?merchant=SOUTSO&template=Support+template&lang=en

Top>>

Q3: What currencies do you accept?

The accepted billing currencies are EURO and USD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD. The exchange will be automatically done by your bank without additional costs.

Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).

Top>>

If you could not find the answer to your question here, please feel free to contact us via our Online Submission System with the information as descriptive as possible, and our support team will give you a reply promptly.

To better serve you, please pay attention to the note below:

If you did not get prompt replies from our support team, here are the most common reasons:

  • Your e-mail server is unavailable or reports errors while receiving the e-mail. It is possible that this e-mail will be delivered later; usually the delivery is re-tried at 4 hours intervals, for a few days.
  • Your e-mail box is full, so our replies can't be delivered to you.
  • You are using some kind of spam protection, and our reply email has been rejected for some reason. You can add support@sothink.com to your trusted e-mail addresses to solve this problem.

If all above solutions do not help, you can try other method to contact support team as soon as possible.

 

Q4: How to use the coupon information in my order?

After submitting your order, you will be prompted to a confirmation and billing information filling page. On that page, you can input your coupon code in the box shown below. If you don't have a coupon, just leave it blank.

coupon