Frequently Asked Technical Questions
- Q1: Why I receive "C:\DOCUME~1\... \~sa0.xml was not found" when register my program and what should I do?
- Q2: Why I was asked to enter registration key each time running Sothink products Under Vista or Windows7?
- Q3: Why my new purchased registration information is "invalid"?
- Q4: How should I do if I receive the notification "A connection to the activation server could not be established.."
- Q5: Your conversion tool (HD Movie Maker, etc.) fails to add or decode files, what to do?
- Q6: Sothink Web Video Downloader restart the download from the beginning when I try to resume a paused one, why?
- Q7: The file converted plays well on the computer, but not on another one? What to do?
Payment
- Q1: What payment methods can I use to buy Sothinkmedia products?
- Q2: What's Avangate and how to order via Avangate?
- Q3: I am a PayPal user; how to order with my PayPal account?
- Q4: How to get an invoice after I paid for Sothinkmedia products?
- Q5: What currencies do you accept?
- Q6: How to use the coupon information in my order?
- Q7: How can I purchase Sothinkmedia product using Purchase Order?
Registration & Upgrade Issue
- Q1: How can I get the registration information after I purchase it?
- Q2: Why I haven’t yet received my registration information and how to get it instantly?
- Q3: How to register Sothinkmedia Products?
- Q4: What’s the difference between Registered and Unregistered version of your software?
- Q5: Is the registration key still valid for upgrade versions?
- Q6: Can I use the same registration key for different computers?
- Q7: What advantages shall I always get as a Sothinkmedia registered customer?
- Q8: What’s your upgrade policy?
- Q9: After upgrading my product, the key became invalid, what happened?
After Purchase
- Q1: What should I do if I lost my product?
- Q2: Can I continue to use the program after I change my computers hardware?
- Q3: How can I get an invoice for my purchase?
- Q4: How can I contact your customer service?
- Q5: What can I do if I could not get in contact with Sothinkmedia Customer Support via email?
- Q6: I have technical problems (problems regarding product operation, etc.), what to do?
Click here to submit a support requestStill have questions?
