1. Instructions about receiving registration key instantly after purchase >>

2. What can I do to contact Customer Support if I get no response from them after submitting my request / writing an email?

First of all please kindly check if mails from Sothink are in your spam folder; make sure that support@sothink.com is white listed. Please also try to write to us from other email addresses. If the above information does not help, please try the following methods:
1.Telephone: +86 27 67848991
   Office hours: 9:00 a.m. ~ 5:00 p.m. (GMT+8:00)
   If nobody answers the phone, feel free to leave us a message

2. Online Service
   MSN Messenger: sothinkcustomerservice@hotmail.com
   Yahoo messenger: sothinkcustomerservice@yahoo.com
   Note:Our hotmail and yahoo mail boxes are not monitored; please do not send emails to them.
   Online from 9:00 a.m. to 5:30 p.m.(GMT +8:00) in business days.

   Error screenshot URL:
   (Upload it if not available )

   Error Webpage URL:
   (Upload it if not available )

   URL of original and output files:       (Upload it if not available )

* Detailed description: 
   (Please write down detailed steps and information here to help us reproduce the problem)

Registration confirmation:
(Some service required to make registration confirmation process in advance. Please fill in your registration information below. If not available, leave them blank and it won’t prevent you from getting back from support.)